Refund policy
We hope to provide the best products possible. Although we do not give refunds, we will strive to provide the best customer service. If you need to exchange your items, please submit a ticket in the exchange portal.
We have a 15-day return policy, which means you have 15 days after receiving your item to request an exchange.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.You can always contact us for any quality concerns at support@bldxmonique.com .